Course Curriculum

  • 1

    Day 1

    • HR

    • Welcome, Role, Team, Buddy and Tools
  • 2

    Day 2 - Product Deep Dive

    • Instructions

    • Meet the team - 12:00 PM to 12:25 PM IST

    • Product Deep Dive (Product 1) - BuzzBoard Insights: The Home Page

    • Product Deep Dive - BB Insights: Search Results

    • Evaluation - Search Results

    • Product Deep Dive - BB Insights: Search Filter

    • Evaluation - Search Filter

    • Product Deep Dive - BB Insights: Summary of a Profile

    • Product Deep Dive - BB Insights: Details on the Profile( Digital Marketing, HR and Communications)

    • Product Deep Dive - BB Insights: Details on the Profile( Category Insights, Recommendations and Competition)

    • Evaluation - Summary of a Profile & Detailed, Category insights, Recommendations, and Competition

    • QnA for today's lessons - End Of Day

    • Product Deep Dive - BB Insights : Possible Actions a user can take on Profile

    • Evaluation - Actions

    • Product Deep Dive - BB Insights: Filter the Added Profiles using the Profile Filter Panel

    • Evaluation - Profile Filter Panel

    • Product Overview: ChromeX - Use the Chrome Extension to view concise and crisp info about a profile in BB Insights

    • Product Deep Dive - BB Demand: Global Search Bar

    • Product Deep Dive - Product 2 - BuzzBoard Demand: The Home Page

    • Product Deep Dive - BB Demand: Global Search Bar

    • Evaluation - Home Page & Global Search Bar

    • Product Deep Dive - BB Demand: All about Filters

    • Product Deep Dive - BB Demand: All about Actions

    • Evaluation - Filters & All actions

    • Product Deep Dive - BB Demand: Presets, Segments & Activity Log

    • Evaluation - Presets & Segments

    • Product Deep Dive - BB Demand: All about Bulk Import a file and Enrich

    • Evaluation - Enrich

    • QnA for today's lessons - End Of Day
  • 3

    DAY 3- Integrations, Marketplace and Process

    • Instructions

    • Gmail extension

    • Product Deep Dive - ZenDesk Sell App

    • Evaluation - BuzzBoard Zendesk Sell App

    • Product Deep - Streams & GCP

    • Evaluation - Streams & GCP

    • Product Deep Dive - BuzzBoard Salesforce App

    • Evaluation - BuzzBoard Salesforce App

    • Product Deep Dive - Zapier Integrations

    • Evaluation - Zapier Integrations

    • Product Deep Dive - Inbound(Add-On)

    • Evaluation - Inbound (Add-On)

    • Internal tool : Product Knowledge Base

    • Evaluation - Knowledge Base

    • Internal tool: ChurnZero

    • QnA for today's lessons - EOD
  • 4

    Day 4 - Process Management

    • Product Management Work Flow - JIRA and the process

    • Product Management Work Flow 2 - Confluence with JIRA

    • ChargeBee - Overview

    • ChargeBee - Check-Out and Self-Service

    • ChargeBee - API

    • Evaluation - ChargeBee

    • User Communications and more

    • Analytics - MixPanel(MP) Overview

    • Evaluation - MixPanel

    • Data Flow - Architecture, Analytics and more..
  • 5

    Day 5 - Analytics, CS, Subscription and Release management

    • Customer Experience, Prospecting, and Engaging - OWF(Operation Wildfire)

    • Analytics - MixPanel Overview

    • Analytics - MP Insights

    • Analytics - MP Flow report

    • Analytics - MP Funnels

    • Analytics - MP Retention and Addiction

    • Analytics - MP Impact

    • User Communications and more
  • 6

    Week 2 - Day 1 - User engagement, Drive and Sales Insights

    • MMWBB - S2 - Leveraging Competition

    • MMWBB - S3 - Delivering Value Through Intelligent Insights

    • MMWBB - S5 - Presence, Search Engines & The Customer Journey

    • Sales - Demos

    • Sales - Demos - BB Paper

    • Sales - Demos - BB Fanta

    • Feature Benefit Training (Live Recorded)

    • QnA with Smita Shankar
  • 7

    Week 2 - Deep Dive Customer Success with your Buddy

    • Picking up independent tasks and more learning

    • HotJar - Walk Thru

    • Analytics - SBG

    • Analytics - Demand and Insights

    • Northstar Metric

    • Platform and tools - Analytics
  • 8

    Month 1 - Day 29/30 or 31

    • Day 30+ - High level presentation from you

    • Day 30/31 - Month end review